Help & FAQ FAQs


If you are looking for help about, please look through the Frequently Asked Questions below. Should you have any questions that are not covered below, you can contact our Customer Service Team.




How do I receive reward points for comps and rooms at Borgata - Hotel, Casino & Spa?

Yes, you can earn reward points by purchasing online coins to play the online games. You can redeem your points for Express Comps and discounted hotel rates.


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How can I see how many points I have?

On desktop, click the top right corner menu and click on rewards to see how many points you have. On mobile, click the top left corner menu and go to account balance to see how many “in play” rewards points you have.


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How can I redeem store items?

At this moment, you can only redeem store items on your desktop computer. Go to the Rewards Page from the top right corner navigation. From there, please click on Redeem Points. You can view a list of store items available for you to purchase.  After you purchase an item with your reward points, you will receive instruction on how to use your offer at Borgata - Hotel, Casino & Spa.


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How do I play?

Your first step to playing at is to sign up.  Simply visit our website or download our mobile app, click “Sign Up”, create an account with your e-mail address and unique password, and start having fun!  As a thank you for playing with us, we’ll offer you $5,000 Coins to play your favorite casino games.


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Is it free to set up an account?

Yes. Setting up an account is absolutely free. Every new player is welcomed with free Coins so they can start playing right away. You can use your Coins to play the games. If you run out of Coins, you can either log back in to your account 24 hours later to automatically get free Coins added to your account, or you can buy coins packages.


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What are Coins?

Every player has an account which contains Coins. These Coins appear as dollars ($) and are used to play the games at


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How do I get more Coins?


If you have run out or want to purchase more Coins you can use your credit card, debit card or via your PayPal account to purchase more. All major credit cards are accepted. 


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Can I redeem or exchange my Coins?

No. Coins cannot be redeemed or exchanged for any cash value at any time.Coins are used to play the games at for entertainment value only.


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What type of games can I play?

You can enjoy a wide range of casino slot and table games. New game content is frequently added so check back with us


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What is a leaderboard?

A leaderboard keeps track of players with the highest winnings. We have leaderboards showing the top winners for the day, week and month. The top players receive extra coins depending on their rank.


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What are XP points and how are they calculated?

XP points (also referred to as Experience Points) are earned by players for staking on all slot games on the site. The more players stake the faster they earn XP points and the faster they move up the XP Levels. For moving up each level the players will be awarded bonus Coins with the value getting progressively larger the higher the level attained. Players can also earn XP points for every game they play, so playing all the games on the site will earn the player more XP points. 


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What browsers does support?

• Google Chrome (most recent stable version)

• Mozilla Firefox (most recent stable version)

• Microsoft® Edge (most recent stable version)

• Safari® versions 5.x, 6.x and 7.x (Mac)


If you are using another browser to play at, you may experience reduced functionality or poor performance due to the limitations of that browser. We recommend using the site with the latest version of Google Chrome Browser or Mozilla Firefox web browser.


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Can I play on a mobile device?

Yes. You can play casino games at using a smart phone or a tablet. Download the app from the Google Play Store (for Android devices) or from the Apple iTunes App Store (for iPads & iPhones).


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What if I forgot my password?

If you can't remember your password, click on the Forgot Password link on the Login screen. If you do not receive an email to reset your password, be sure to check your spam folder. If you are still experiencing difficulties, you can contact our Customer Service Team. 


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